FAQ
Questions
Quick answers on materials, shipping, returns, and custom.
Is Mansura real silver?
Yes. Every piece is 925 sterling silver — not plated brass. Rhodium-sealed against tarnish.
What stones do you use?
VVS moissanite and lab-grown diamonds. Chemically real brilliance without mined-diamond markup.
How long does shipping take?
EU delivery typically 3–7 business days. Free shipping on orders from €150.
What is your return policy?
30 days on unworn pieces in original condition. Custom orders are made-to-order and may be non-returnable unless defective.
How do I find my ring size?
Use our size guide with EU ring sizes. Unsure? Contact us with a measurement of a ring that fits.
Do you offer custom pieces?
Yes. Configure in the Custom atelier, pay securely, and we hand-set production in 2–4 weeks.